At MHMatters, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, protect, and share your personal data, including sensitive mental health-related information. We are committed to ensuring that your personal information is handled in a safe and secure manner in compliance with relevant privacy laws, including the General Data Protection Regulation (GDPR).
By using our services, you consent to the practices described in this Privacy Policy. Please take the time to read through this document to understand how we treat your data.
Introduction
This Privacy Policy describes the personal data we collect, how we use and protect it, and your rights regarding your personal information. By using our services, you agree to the collection and use of your information as described in this policy.
Data We Collect
We may collect various types of personal data from you, including:
Personal Identification Information: Name, email address, phone number, and other details you provide when registering or contacting us.
Mental Health Information: Sensitive data related to your mental health, wellness preferences, challenges, or history to help us provide personalized services. This information is processed with your explicit consent.
Health & Wellness Data: Information about your physical health, mental health, lifestyle habits, or other wellness-related data.
Technical Data: Data about your use of our website, such as device information and IP address. Please note, we do not use cookies or similar tracking technologies.
How We Use Your Data
We use your personal data for the following purposes:
Personalized Wellness Services: To create and provide personalized mental health and wellness plans tailored to your needs.
Communication: To communicate with you regarding your account, services, and wellness-related information.
User Safety: To ensure a safe environment, including moderating user-generated content and preventing abuse.
Improvement of Services: To enhance platform functionality and improve your experience.
Legal Obligations: To comply with legal obligations and regulatory requirements.
How We Protect Your Data
We take your privacy seriously. All personal data is encrypted both in transit and at rest, ensuring that it cannot be read or accessed by unauthorized individuals. We implement a variety of other security measures to protect your data, including firewalls and secure storage methods. However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Safeguarding Policies
At MHMatters, we have implemented robust safeguarding policies to ensure the safety and well-being of our users, especially when it comes to sensitive mental health information. These policies are in place to protect you from potential risks, including data breaches and misuse of your information. We regularly review and update our safeguarding measures to ensure that we are providing the safest possible environment for all users.
Data Confidentiality: We are committed to maintaining the confidentiality of all mental health-related data and ensuring that it is securely handled at all times.
Emergency Support: We have protocols in place to guide users to appropriate mental health services if needed, and our platform is equipped with information on where to seek professional help in crisis situations.
Zero Tolerance for Abuse: We have a strict zero-tolerance policy for any form of harassment, abuse, or bullying within our platform. Our moderation and reporting systems are designed to ensure a safe and supportive community.
Sharing Your Data
We do not sell, trade, or rent your personal data to third parties. However, we may share your data under the following circumstances:
Service Providers: Third-party companies that perform services on our behalf.
Legal Compliance: Disclosure required by law or regulation.
Consent: We may ask for your explicit consent to share your data for specific services or offers.
Your Rights Under GDPR
As a user located in the European Union (EU), you have the following rights under the GDPR:
Right to Access: You can request access to your personal data and information about how we are processing it.
Right to Rectification: You can request corrections to any inaccurate or incomplete data we hold about you.
Right to Erasure: You can request the deletion of your personal data.
Right to Restrict Processing: You can request that we limit the processing of your data.
Right to Data Portability: You can request a copy of your personal data to transfer to another data controller.
Right to Object: You have the right to object to the processing of your data for specific purposes, such as marketing.
Mental Health and User Safety
We are committed to ensuring a safe environment for all users, particularly regarding sensitive mental health topics. Our services are designed to be supportive, respectful, and non-judgmental.
Confidentiality: Mental health-related data is handled with the utmost sensitivity and confidentiality.
Crisis Support: For immediate distress, we recommend seeking help from professional mental health resources or emergency services.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request the deletion of your data by contacting us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the "Last Updated" date updated accordingly.
Contact Information
If you have any questions or concerns regarding this Privacy Policy or wish to exercise your rights under the GDPR, please contact us at: